Staci Emery

Case Study: Pinnacle helps Elkhart Manufacturer leverage technology to gain competitive advantage

Alpha Systems, an Elkhart-based manufacturer founded in 1984, sells manufactured plastics, adhesives, house shutters, and siding accessories to the RV industry as well as residential housing distributors, including Lowes and Menards.

As the manufacturer’s operations have evolved, its IT department has been challenged to keep up with changing demands. The desire for a more reliable network is what motivated the company to seek help from a technology solutions provider.

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Sales Force Automation via Android Phone

How do you empower over 100 salespeople across the country to easily track leads/customers while providing on the spot point-of-sale transactions, payments and returns? What if you need it in 90 days? One company turned to Pinnacle with this pressing need – and we delivered, on-time and on-budget.

Our client needed to empower their sales force (over a hundred strong scattered across the U.S.) to be able to complete point-of-sale transactions while visiting a customer’s site. This involved a number of requirements: Continue reading


Advanced analytics should be on the short list for every CIO

Chief information officers who want to position their companies on a successful path for years to come will likely have to focus on advanced analytics as a way to gain insight into their firms’ targeted markets. The ability to understand customer and client preferences, as well as specific industry trends before shifts even occur, fosters a true competitive advantage over the closest rivals.

Alexander Linden, research director at Gartner, explained all industries are experiencing growing data volumes. The burgeoning internet also contains a vast store of marketing and demographic data. CIOs will have to look at their data in new ways to achieve cross-selling opportunities, acquire new customers and effectively predict demand and potential failures before they happen. This means placing an increasing emphasis on data analytics.

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Staci Emery

Disaster recovery services market will achieve a CAGR of 12.5 percent through 2019

Chief Information Officers across all industries are allocating higher budgets to business continuity and disaster recovery solutions – and for good reason. Businesses that do not take the appropriate measures to protect their data are putting their organization’s operations in unnecessary risk.

A recent TechNavio report suggested the disaster recovery services market will expand at a compound annual growth rate of 12.5 percent between 2015 and 2019. “Disaster recovery services refer to services aimed at enabling data backup, recovery, and retrieval. They can help enterprises to record critical business data files during the occurrence of natural calamities such as floods, tornadoes, and hurricanes or a sudden and unforeseen system failure. As data is an integral part of many business operations, securing them requires efficient and effective implementation of disaster recovery services,” the research firm explained.

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Staci Emery

2014 may be remembered as ‘year of the data breach’

A recent Forbes report highlighting noteworthy incidents of the past 12 months, indicated business professionals believe 2014 was the year of the data breach.

“While 2013 was a bad year for IT security, there’s no disputing that 2014 was the worst,” explained Kevin Jones, senior IT security architect at Thycotic, as quoted by Forbes. “Whether it was insider threats, anonymous or nation-state hackers, 2014 was a bad year for anyone whose job is to protect sensitive data from unsanctioned access.” Continue reading

Staci Emery

Closing out 2014 with our top 5 most popular posts

With 2015 only hours away, we thought it would be a good opportunity to highlight our top five most popular posts of 2014. We hope you’ve enjoyed following our blog posts throughout the year and look forward to providing you with more technology-related posts in the New Year!

Top 5 Posts of 2015

1. The Fallacy of Planning

The Fallacy of Planning discusses the importance of iterative planning when it comes to large technology projects such as custom development.

Excerpt: With iterative planning, there are very few surprises by the end of the project. There may be some smaller ones during the project, but you can rest assured there won’t be any big ones at the end. Sometimes, the end result is totally different than what was originally envisioned, but that’s a good thing! Read more… Continue reading

Staci Emery

Support is Ending for Windows Server 2003/R2

The end of support for Windows Server 2003/R2 on July 14, 2015 could signal the beginning of a new stage in the evolution of your IT department. You have the opportunity to transform your datacenter and open up a whole new world for your business. Continue reading

Automating Business Processes

A tremendous amount of change is happening in Information Technology right now. As predicted, 2014 has in many ways been the “Year of the Cloud”; here at Pinnacle, it has certainly been the year of Office 365. As of December, we have been involved in or have directed the migration of over 3000 seats of Exchange to Office 365. The range of customers ran from small businesses to Financial Services, from 10 seats to 400+, and locally owned to International operations.

In some circles, 3000 seats of Office 365 would be small potatoes – but to our customers, the decision to move core IT infrastructure to Office 365 was significant. Most of the discussions around Office 365 involved email – but most purchases also included Lync for instant messaging; SharePoint for file sharing and collaboration; and Yammer for community updates. Continue reading

Staci Emery

US organizations most committed to cybersecurity

Cybersecurity may be impacting companies worldwide, but certain countries are more committed to improving corporate safeguards than others. ABI Research’s latest Global Cybersecurity Index (GCI) report named the United States as the most dedicated to this cause, followed by Canada.

The GCI is based on five benchmarks, including cooperation, capacity building, legal initiatives, technical measures and organizational strategies. The goal of the index is to promote a culture based on communication and information.

“The GCI represents a significant step forward not only in terms of international cooperation and public-private partnership, but also in promoting the importance of cybersecurity at the global level. The project can only benefit from increased collaboration and we are pleased that the GCI will find a 2.0 iteration,” noted ABI Research Practice Director Michela Menting. Continue reading

Ryan Clark

7 Crucial Steps to Planning Your Website’s Content

When working with our clients on their website, it’s common for them to struggle when it comes to the content. Deciding what information to provide, how to effectively communicate it, and then creating it all can be daunting. However, it’s the content that determines the success of your website, from search engine ranking and revenue to customer satisfaction.

If content is so important, why does it seem to be an afterthought for businesses? Usually it’s because it can be difficult to know where to start.

To help with this, we’ve put together the following guide: Continue reading